Patient Experience
Measuring Your Satisfaction with Our Care
Grundy County Memorial Hospital values patient and family feedback. Patient experience surveys are delivered to patients after inpatient stays, surgery, outpatient visits, and emergency visits, using the services of NRC, a national health care research firm. The surveys are sent via email and text, to make it easy for our patients to respond with information that can help us improve the experience we provide. For the past thirteen years, GCMH has ranked in the top 5% of all hospitals in the nation for patient experience.
Join the GCMH Patient and Family Advisory Council!
Have you ever been a patient or visitor at a hospital and thought of ways to improve the experience? If so, you might be a great fit for Grundy County Memorial Hospital’s Patient & Family Advisory Council (PFAC).
What Does an Advisor Do?
PFAC members meet quarterly to provide feedback that helps shape patient care. As an advisor, you should:
- Bring an open mind and a positive approach
- Share your thoughts and experiences constructively
- Listen and respect different viewpoints
- Help find solutions to improve care
- Maintain discretion and confidentiality
- Support Grundy County Memorial Hospital’s mission and values
Who Can Be an Advisor?
You don’t need to have been a GCMH patient—anyone with personal or family hospital experience is welcome. Our advisors help:
- Advocate for patient-centered care
- Improve hospital programs and policies
- Identify issues that impact patient experiences
- Enhance satisfaction and community connections
Get Involved
Interested in making a difference? Join Grundy County Memorial Hospital’s PFAC and help us improve health care for our community. Click here to apply.
Questions?
Contact Jessica.Eilers@unitypoint.org with any questions.